Calling for refunds for the Asian region

Yet another PS4 user based in Asia here.

It's been more than a week. Absolutely no news of DLC packs on our side. In fact, there isn't even a "season pass" available for us. This is quite frankly, absurd.

Even at launch, AC was quite clearly not ready. The game was not clearly not optimised, from multiple bugs to screen tearing issues. Even the TH8A shifter could not be used. All of which, i've closed a blind eye to. Even today, the audio bug issue still being a big problem, but i can still close another eye.

But what I cannot deal with is a lack of content i am supposed to receive like all the other EU and US players. It is my right to receive these DLC's just like all the others. This is what i bought AC for, the additional content, and if I cannot get these contents there is no point in me playing AC. I am also wondering if this is some form of discrimination towards the Asia pacific region?

Ultimately Kunos, I put my hard earn money in and supported you guys, but you guys did not support us in return. Enough is enough, I want a refund. Kunos, please tell me how i should go about getting my refund. Thanks.

P.S. I've also had enough with people saying that Kunos is a small team. Small team, big team, i've paid the exact same price for this as i have for Fifa 17. It is no excuse for putting up shoddy work and then claiming a lack of manpower.

p.s.s Some people will say that it's not Kunos's fault, but 505 games. Tbh, i dont care. I view both of them as a single entity. If 505 games is not delivering, Kunos should ensure that they do. Either way, this whole fiasco leaves a very bitter taste in my mouth.

 

So you're so unhappy with AC that you actually want a refund, but you desperately want to buy more additional content for it.

Interesting.

 

You're missing the point completely.

I appreciate the game, i really do. But i don't appreciate the way the developers are leaving us out. If we're not going to get anymore content I would not even have bought the game in the first place.

I supported them, but they have failed to support us in return.

I presume you must not be from the Asian region. But if you were in our shoes, and not be able to play/do anything about it, im sure you will equally be frustrated.

 

Err, discrimination?

Anyway. Question, since you own the sim on PC as well, why not play and buy the DLC there in the first place? Steam shouldn't have any type of region-locking / region-specific issues for the title.

Beyond that, not much to say or do for us here, Kunos likely took note, this isn't the first thread about it. In either case you need to complain to customer support, which is on 505 Games for the console versions. Maybe I'm missing something but did you actually contact 505 already? If not make a ticket here and tell them to fix the issues: https://support.505games.com/support/solutions/folders/6000222476

Hope it's resolved soon.

 

Ok, fair enough. The initial impression I got was that you weren't happy with the game, in which case it would make no sense to buy DLC for it.

 

I think the only DLC thats out on console is the japanese pack. Cant you buy that neither? To me it sounds really weird why they would have different dlc's available for different regions. Not that I dont believe you, but its the first time I hear about this (and in a previous thread on this forum).

 

No it seems like PSN doesn't offer any DLC and the season pass on sale in certain regions for whatever reason. Can't check myself unless there's a website for it like Steam DB or something.

 

Interesting we offer to paid money buy dlc but they don't do any thing about that,or you don't want more money from asia player?
We buy AC because what to support dev for racing simulator on console
it does not have many race sim on console so we need to support you for future racing sim on console.

 

Isn't this a PSN issue? Surely you should be on the PSN forum calling for some parity.

 

My PC is down so thats that.

Apparently, another guy on the forums (Lotusteam) has already submitted 3-4 tickets. And there is no response from both Kunos and 505 atm.

 

I cant buy anything. Not even the prestige pack. There is also no option for us to even purchase the "season pass". Its absolutely weird. Something is up. Another guy on the forum is suspecting that 505 did not have any intention to support the Asian region in the first place. If that is so ,why even offer the basic game to us when we all know it is not finished and needs the dlc.

If they really do not intend to support us i think its only fair we get our money back.

 

I am a player from hk,
It is really frustrat
No dlc,
No seasonpass,
Always empty multiplayer lobby
Unacceptable 1.3 control

 

I understand your pain of not being able to buy DLC's atm, but just wanted to say that DLC's are not needed to update the sim. Updates should come anyway.

 

With regards to always empty multiplayer lobby, i have faced this situation as well.

I put it down to the fact that there are not many AC players in the region. But from what it appears, is multiplayer not supported properly as well? If so, i am speechless

 

I seem to remember pcars dlc not showing up or taking ages to show in Asia too, perhaps it's something with Sony?
Either way it's a let down, we all like to get the dlc..

 

Has he ask PSN since they have the most control of the content on their network?

Pure speculation on your part, why would KS/505 cut off a revenue stream?? Plus you have received what you paid for, as the issue is about additional paid content.

As it appears to only affect your region, I'm going to guess it's a legislative issue in your jurisdiction. Hopefully it will be sorted at some point, but if it is a legal issue, they can take time to remedy. (Edit: Pure speculation on my apart, I know)

Cheers

Matt.

 

lack of official public response is the most disappointed, if it is not AC/505 issue, then post a sticky post in the forum and state it is a PSN issue and they are working with them. if the problem is AC/505 issue, then also post a sticky post here to announce what's going on and the plan of further action. i think writing a post in here wouldn't be a huge effort to do and affect their normal company operation.

 

Still no news

 

That is poor to be honest. Should at least keep you in the loop since you are a big market. Getting sick and tired of game developers turning their backs on the people that pay their bills. Kunos have been decent to most of us but not acceptable to treat your region any differently...
It's like the new Red Dead game, no word of what the situation is with PC release whether it will come or not and they are fully aware it will piss off PC gamers... Just not on. A simple post from them to keep you in the loop is all that's required just so you know what the situation is!

 

I still don't think the developer is to blame here. Isn't that a publisher's issue? Does the developer even have any say in that matter?