Kunos please help! PSN store Hong Kong issue

Kunos are you going to give up maintenance and market position in Asia? I have sent a ticket to 505 questioning about the delay of season pass and all packs of DLC a week ago, they are still missing on the PSN Hong Kong, an auto-reply was received, it said it is being investigated but until now no further follows-up, no change on PSN Hong Kong at all....I hope your distributor (505) can do much better in Asia market, now....can someone tell me what's going on here in Hong Kong?

 

I cant really help but have you tried to contact PSN (sony?) and see what they have to say about it?

 

Thanks for your suggestion mate, however as per my experience in PS4 ProjectCARS, usually it's the distributor's (Namco Bandai) problem rather than Sony's problem, and when I asked SMS to follow up with their distributor Namco Bandai, SMS replied me directly in the forum clearly how they would tackle the issue the problem solved shortly, so I expect the same here, and I consider myself is not asking too much for that request....of coz I might be wrong in thinking that way for 2 different company...

 

Hi Lotus, are you wondering why you do not have the DLC, or that the season pass is not available in HK? The only reason I ask is that the console DLC has not been released yet. So you will see it in the lists but will not be able to use them.

 

Negative dude. They are (season pass/DLC) not even in the list, not in the store content, not in the in-game car purchase icon, not everywhere in Hong Kong. And no you are wrong, the prestige packs and jap packs and season pass content had been available on console in other countries for more than a week now, it's just that Hong Kong or Asia region is neglected. And you know why? My best guess is they (505) does not officially planned to distribute in Asia region, the digital copy of AC on PSN is just a call made by Sony to put the game on window, the worse part is that it doesn't mean Asia region PSN would get any support by 505, at least not if Asia PSN do nothing on additional content follow up on AC, and yes I started to think that I have to make a complaint to Hong Kong Sony about that....

 

Lotus, I think you're right. They have no intention of supporting us in the Asia region. Join me in the refund thread. This is absurd.

 

Why can't you guys create a new account and sign in to a different region. For example the Australian one and get your DLCs from there?

 

Other region dlc cannot install in asia copy disc and also cann't install in digital version too.

 

That's too bad. I've neve had to do it myself, but I'd heard that some people have managed to do it; although maybe they had to buy a digital copy of the game from the other region as well.

 

I have experenced in some cases like this before e.g. Last of us,project cars,battlefield if dlc region not matched with game region it'll cannot install.

 

If you were able to buy out of region it would been abused by people that buy from cheaper places. I dont know if it works on console but on PC you can use a vpn to bypass it.

 

I've seen this before with L4D2. Laws of the land decide what you get. Really pathetic, it's a bloody game why restrict access. I feel for you guys in Asia, this is ridiculous.

 

I'm borrowing my friend's PS4 for the moment (as he is out of town till end of the year). I was thinking of purchasing my own PS4 but considering how pathetic the situation is I might just move to PC instead. This truly sucks especially when expectations were flying high for AC on the console.

 

they said it should be available to asia region, but have no timeline for that. so disappointed!

 

@AC_CM505 might be able to help you out with this.
And @pipOnian if you have the budget for a PC don't think twice about it, you'll get rid of this region crap all together (and many other restrictions).

 

HAHA, i don't know how AC and 505 get back our confidence to spend money on their product.

 

Well....he/she has not been responding to the forum for quite a while...and yes, it is totally crap for those console players that had high hope on AC...so disappointed

 

So u have official reply from 505 and they admitted that content is actually now missing in Asia region?

 

It's funny and it made me confused is that last time the update patch on Asia PSN was on time (sync globally)....so I guess bug & glitches will be patched in the future, just that every marketing actions or sales activities of the game support (Season pass/DLC packs) will be neglected for Asian region....I hope my guess is not true....

 

from the PS side:
PS: Thank you for the inquiry, we currently do not have concrete information of the title release date, please stay tuned for our further update. We are working vigorously with related team to provide more information to Asia users, for the specific game in query, we will further escalate customer's voice to related team. Please kindly wait.
ME: from the Assetto Crosa side, the season pass and dlc should be available for Asia region, please work with them and provide a timeline to update the content.
PS: We truly thank you for your concern on Sony products and services. Your valuable comments and feedback are very important to us and have been conveyed to relevant departments. Thank you very much.

from 505 side:
505: Thanks for reaching out to us at 505 Games Customer Support! We are investigating the issue with our team and hope to have this resolved soon. It should certainly be available for your region/country. If you need anything else in the meantime, we're here for you!
ME: please keep update and provide the timeline for the dlc and season pass in the official site and forum. thanks.
505: Thanks for remaining patient with this We hope there will be more information ASAP!

I am keeping ask for their update.