Official posts of compilation of taken suggesions and reported issues published on regular basis

There are thousands of suggestions, bug reports, and there are even more discussions about them on the forum. But it is often not clear what suggestions are taken or not, or which issues are reported/noticed/being worked on. Sometimes we get devs replying to the suggestion threads, but it is still not clear what are being worked on and what are not.

With the current halt of coding livestreams, I would like to suggest that the devs publish official posts of compilation of suggestions that have been taken, and issues/bugs that the devs are working with on a regular basis. For example a monthly/bi-monthly thread about what features/issues are being worked on, and people can have extensive discussions about this. It's kinda like the pinned thread about bugs and issues on PCars forum, but my suggestion would be to only list the things that are actively being worked or or has been resolved lately rather than list everything that has been mentioned.

My point is that although people can see the tags in front of the bug report threads, but still it is not very easy for most people to understand how much work has been done because most people will not regularly check the bug report threads to see if the tags are changed to "reported" "fixed", etc. I think an official compilation of taken suggestions posted on a regular basis will be a great way for communication between devs and players/potential buyers/people who played but stopped.

 

Jira, Bugzilla, or other issue tracking tools could be our friend.

But as a dev I would be scared to give the public an access to the tracking tool (which they have for 100%).
Thats one of the things that can be a nightmare or pandoras box.

Also if you hack the support forum in a way that created threads will automatically also feed the tracker can result in having a mess.
I think a preselection from staff in the support forum and then putting quality issue reports in the tracker is better then having tons of issues which lack in information for proper investigation in the tracking tool.

 

Yeah, could be.

I have done it on some project in the past and had very good results doing it that way. But it was designed to support around 10000 of clients around the world that were used to use a tracker (Jira in our case) and was not game related. Soo... hard to say if its a good idea in general.

For the first level support I think it would have more advantages to have the costumer tickets directly feeded in to a professional system for doing the daily work, sorting, supporting, directing and so on there instead of crawling throu forum threads and posts, searching fragmented information snippets and copy or worst edit all together to make an entry into a tracker. This takes a lot of important worktime and could be reduced and converted in effective support time.

Why not passing this work to the users? From that point of view the nightmare could be turned around in an usefull and maybe more organized thing.

 

simple answer...there are 0 suggestions which make it into the game.

...and if there is one accepted suggestion , it's probably something basic or was allready on their own mind.

but i wouldn't blame only kunos for this, no company does it if they are not somehow crowdfunded where people vote (and pay) to get something into the game. you pay -> you instruct

imo, pretty useless sub-forum "suggestions" around here.

 

This would prevent tons and tons of repeated posts. I vote yes.