Warn people about Customs charges on new merch

I just received a message from customs that I have to pay an additional €10.71 of VAT and fees on the Tshirt I ordered.

I thought I was buying from an EU country, I paid in Euros but now I find it's being shipped from the UK and the price has gone up.

You need to put a warning up there for people from EU countries that there will be additional import duties and fees for anyone outside of the UK. Putting in the FAQ isn't really good enough.

 

Althoug I agree with you, it's probably all that's required legally.

 

As shipment is from UK, the company that is selling could chose for either register for IOSS - scheme on low value goods (150€ or less for business to consumer - B2C) which are also duty-free, or PDDP instead, for goods over the 150€.
Either the IOSS or the PDDP would allow for using a "price you see is the price you pay", which is much clearer for the costumer.

 

Probably. Pretty disappointing though.

They should do something, it's kind of odd they went with the UK when it would mean extra charges for the majority of people, maybe they think the UK is where most merch would be sold? It's turned me off buying anything else and really soured the purchase of the Tshirt.

 

UK sellers are some of those who are willing to adhere to schemes where the buyer knows upfront the total buying cost and with the convenience of doorstep delivery.
There are UK shops selling goods for UE costumers showing at the store all taxes paid prices and adding at checkout only the delivery cost option, as usual.

 

How do I get in contact with someone over the merch?

I assume I've paid double tax on my shirt? I would have paid UK tax and then had to pay Irish VAT on top of it.

I still haven't received it over this tax issue, the Irish customs website doesn't work properly, so I had to wait until today when I could get into a post office.

I don't see any way of contacting anyone through the website. I don't have twitter.

 

I've gotten a refund on the order for the extra charges. It was apparently a mistake and there won't be charges on orders outside the UK.