1. Do you need support for Assetto Corsa Competizione? Please use the proper forum below and ALWAYS zip and attach the WHOLE "Logs" folder in your c:\users\*youruser*\AppData\Local\AC2\Saved. The "AppData" folder is hidden by default, check "Hidden items" in your Windows view properties. If you report a crash, ALWAYS zip and attach the WHOLE "Crashes" folder in the same directory.
  2. FOR ASSETTO CORSA COMPETIZIONE: If you report issues with saved games, please always zip and attach your entire User/Documents/Assetto Corsa Competizione/Savegame folder!
  3. If your game executable is missing, please add your entire Steam directory to the exceptions in your antivirus software, then run a Steam integrity check or reinstall the game altogether.

Does anyone have a painfully slow forum experiance? Say hello to Discourage mode.

Discussion in 'ACC General Discussions' started by martcerv, Aug 17, 2020.

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  1. martcerv

    martcerv Alien

    Just to let people here know the lengths that some Kunos forum admins will go to, in order to avoid discussing fairly critical issues with their software that have been there since early access.

    There is a forum censorship mode many may not know exists but it was used on me.

    If you question bugs and issues, but dont breach any actual forum guidelines then its highly likely they will put you into discourage mode. I know of at least 1 other person that had this on their account and suspect there are many more. Maybe they stopped it on all accounts this last week after I exposed it to them but maybe not.

    https://xenforo.com/xf1-docs/manual/users/

    Here it is in action, in my case it was account based. Not IP as logged out as guest or on a second account, the forun worked normally. It also wasnt linked to steam association. My main account was very laggy and often would time out making the forum practically unuseable as clearly intended.



    Well I was discouraged enough to not want anything to do with any Kunos product ever again even before comfirming this was what they did.

    This after having helped to run many servers and leagues in Australia. Using AC and ACC for their products over many years and helping to give hundreds of people a better experiance using their products.

    A big thanks from Kunos but at least not all devs are bad guys here. I was informed by one this was the case and he disabled this setting on my account. I wont name him but thanks for the honesty there mate.

    Doing this to customers simply asking to have key issues addressed, such as servers I hosted never appearing or admin controlled ping limits in the lobby is great customer service.

    If the devs have also added all our ROOZ servers onto a type of discourage mode then can you at least kindly remove that. I am no longer involved with the group or your game as I am disgusted by such actions and would not want to ever help promote the use of any product Kunos is associated with again.

    https://www.assettocorsa.net/forum/index.php?posts/1152519/

    https://www.assettocorsa.net/forum/index.php?posts/1152504/

    https://www.assettocorsa.net/forum/index.php?threads/server-filter.64425/#post-1138025

    I suspect this post will be deleted or locked very quickly. If so I will post the same in other places the admins here have no control over.
     
    Oxie likes this.

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  3. Rolz

    Rolz Alien

    Awkward...
     
    After_Midnight and martcerv like this.
  4. Yes, indeed it is o_O
     
  5. Aristotelis

    Aristotelis Will it drift? Staff Member KS Dev Team

    Very awkward indeed.

    Since the first year of AC1 we created this forum and learned and we decided to never use the discourage option because it's not ethical and predictably it creates more problems than it "maybe solves". Back then some users that were properly trolling have been left in discourage but also banned and since then we decided to never use the discord option of the forum again.

    So some days ago, user @martcerv contacted me in PM with a quite aggressive tone, complaining heavily about how we don't understand his feedback and how we put him in discourage mode etc.
    Personally I put aside the aggressive tone because it was understandable if he was put in discourage mode. I apologized right away and searched the admin panel to find and disable the discourage mode that had wrongly been enabled. You can see my personal NON PUBLIC reply in PM that he has quoted in the above comment. I have nothing to hide, but if I write in a private message, well... it is supposed to be private and not published.

    After that, user @martcerv continued to write another PM complaining about how we deal with customers and how we don't listen to him in features of the game and that his servers never appear in the lobby on purpose (which is down right conspiracy theory honestly) and that he will abandon KUNOS products forever etc. I understand, he is not happy with our product, or with how we evolved it or with how we replied or not in his requests. Fine he has every right to do so, and I didn't even replied as I believe that everybody can think whatever he wants about us and after I have gave an explanation it's up to him to believe me or not.

    I have to underline and remind once again that our job is not changing our development schedule and features of the game to fit the request of users. Our work is create a product we designed and are happy with. If the product makes the users happy, then we have succeeded. If not, then we have ****ed up, happens. But we certainly do not work on request, this should be clear and it is even a forum rule so that wishlists are not allowed.

    So, after 7 days of the above private exchange he is coming back here to announce that he will abandon KUNOS products and making a new thread by posting personal messages public, complaining that we don't listen to his feedback, implying that we actively blocking your servers etc etc. Well this is a big no no. You can stay disgusted, you had your 5 mins of fame, wish you all the luck in your war against KUNOS in other forums.

    Thread closed.
     
  6. pankykapus

    pankykapus KS Dev Team Staff Member KS Dev Team

    The entitled, (passive) aggressive, cynical, paranoid, customer-is-god-and-devs-are-either-stupid-or-lazy-but-most-certainly-after-me postings will be duly missed.

    As for your community contributions, albeit surely appreciated by those who benefitted from it, that's no excuse for intolerable behaviour just because your personal requests and expectations are not met.

    Reports are always welcome (when presented appropriately both in format and manner), as that's what the forum is primarily for, but what certain people fail to understand is that community involvement from developers does not equal community-assisted product development, and no report is born more equal than any other.
     
    Last edited: Aug 17, 2020
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