1. Do you need support for Assetto Corsa Competizione? Please use the proper forum below and ALWAYS zip and attach the WHOLE "Logs" folder in your c:\users\*youruser*\AppData\Local\AC2\Saved. The "AppData" folder is hidden by default, check "Hidden items" in your Windows view properties. If you report a crash, ALWAYS zip and attach the WHOLE "Crashes" folder in the same directory. Do not post "I have the same issue" in an existing thread with a game crash, always open your own thread. Do not PM developers and staff members for personal troubleshooting and support.
  2. As part of our continuous maintenance and improvements to Assetto Corsa Competizione we will be releasing small updates on a regular basis during the esports season which might not go through the usual announcement process detailing the changes until a later version update where these changes will be listed retrospectively.
  3. If ACC doesn't start with an error or the executable is missing, please add your entire Steam directory to the exceptions in your antivirus software, run a Steam integrity check or reinstall the game altogether. Make sure you add the User/Documents/Assetto Corsa Competizione folder to your antivirus/Defender exceptions and exclude it from any file sharing app (GDrive, OneDrive or Dropbox)! The Corsair iCue software is also known to conflict with Input Device initialization, if the game does not start up and you have such devices, please try disabling the iCue software and try again. [file:unknown] [line: 95] secure crt: invalid error is a sign of antivirus interference, while [Pak chunk signing mismatch on chunk] indicates a corrupted installation that requires game file verification.
  4. When reporting an issue with saved games, please always zip and attach your entire User/Documents/Assetto Corsa Competizione/Savegame folder, along with the logs and the crash folder (when reporting related to a crash).

PS4 Great support

Discussion in 'Console Lounge' started by NGR_Robinson, Oct 7, 2016.

  1. NGR_Robinson

    NGR_Robinson Gamer

    Just wanted to say thank you to 505 games for great customer support and service.
    I recently emailed them through their support ticket system with regards to the T100 compatibility problems and got very quick, informative and polite responses, since then I have bought a T150 so all my problems have gone away but despite me not getting in touch with them to tell them I had no problems now they took the time to email me today to ask how I was getting on since the update, a few light hearted emails were exchanged and I was thanked for raising the issue and my continued support.. I know this is nothing major but I see a lot of people just moaning and slating the developers when all they need to do is raise their issues the proper way and they'll be treated with the same respect I was. Thanks guys.
     
    Andrex, SkechBG, snyperal and 13 others like this.

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  3. L2D_Gopher

    L2D_Gopher Racer

    I had the same experience with then. Only issue was at first they didn't understand my issue(dlc being single player only) buy that was possibly a issue like the guy I ess emailing native language may not be English. If everyone used the ticket system more problems would probably get resolved. But instead people don't want to take the time to do it they would rather just whine complain and accuse .
     
  4. Pleite

    Pleite Simracer

    Agreed, Nothing like taking the proper action and talking to the right people, instead of only venting exasperated feelings in ways that end up being a waste of time, fully counterproductive. I also had great support from them, which means there's plenty of good will on their part. All that's needed is adequate communication, patience and constructive action on users end, until some issues are tackled and this already great game (IMO) becomes even better.
     
    L2D_Gopher and NGR_Robinson like this.
  5. TitzonToast

    TitzonToast Simracer

    How did you start a ticket please OP?
    I changed my HD the other day and I can't redownload my pre order content for some reason, it says it's installed but it's not.
    Strange.
     
  6. Epistolarius

    Epistolarius Alien

    You can sign up and submit a support ticket over at 505 Games' website.
    https://support.505games.com/support/solutions/folders/6000222476

    That's also stated in the stickied thread in the console subforums:
    https://www.assettocorsa.net/forum/i...to-corsa-ps4-and-xbox-one-support-info.35638/
     
  7. Bibbles

    Bibbles Simracer

    Great support from 505 games yes, Kunos not so much.
     
  8. TitzonToast

    TitzonToast Simracer

    Epistolarius and NGR_Robinson like this.

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